Technical support analyst
Employer details - West Fraser Mills
Job details
Location 5115 - 53 street High Prairie, AB T0G 1E0
Work location - On site
Salary
38.22 hourly / 40.00 hours per week
Terms of employment
Permanent employment
Full time
Morning, Day
Starts as soon as possible
Benefits: Health benefits, Financial benefits
1 vacancy
Languages
English
Education
College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Private sector
Responsibilities/Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
Cisco certified network associate
Information technology infrastructure library (ITIL) Certification
Network+ Certification
A+ Certification
Experience and specialization
Computer and technology knowledge
Android
Information Technology Infrastructure Library (ITIL)
Jira
Shell script
iOS
MAC
Linux
JavaOS
Device drivers
Networking software
Networking hardware
Networking security
Extranet
Internet
Servers
Desktop applications
File management software
Security software
Multimedia software
Word processing software
Presentation software
Mail server software
Communication software
Project management software
Programming software
Database software
Programming languages
MS Active Directory
MS Office
MS Windows
Oracle
SQL
SharePoint
Spreadsheet
TCP/IP
Wireless networks
XML
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting
Personal suitability
Accurate
Client focus
Organized
Team player
Ability to multitask
Time management
Benefits
Health benefits
Dental plan
Health care plan
Financial benefits
Bonus
Group insurance benefits
Life insurance
Pension plan
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
Support for Indigenous people
Who can apply for this job?
You can apply if you are:
a Canadian citizen
a permanent resident of Canada
a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
By email
By mail
5115 - 53 street
High Prairie, AB
T0G 1E0
If applying by mail, by email:
What you must include in your application:
Job reference number TechSupportAnalystJan2026
Cover letter
What might be required by the employer later in the hiring process:
References attesting experience