We are looking for “Front Desk manager” for Days Inn Stouffville located at 38 Ringwood Drive Stouffville, ON L4A 8C1 Canada
No. of Positions: 2
JOB DUTIES:
Supervise and coordinate daily front desk operations and staff to ensure smooth, professional, and efficient service delivery.
Manage room reservations by taking, modifying, and cancelling bookings, while maintaining accurate records of vacancies and room assignments.
Register arriving guests by verifying identification, confirming booking details, and assigning appropriate accommodations, including handling group arrivals.Process guest check-outs by calculating charges, processing payments securely, and issuing receipts in an accurate and timely manner.
Provide guests with comprehensive information about hotel services, facilities, amenities, and local attractions or points of interest.
Investigate and resolve guest complaints, concerns, and service-related issues, ensuring timely and satisfactory resolutions.
Handle all telephone communications including answering calls, directing inquiries, relaying messages, and scheduling calls.Perform and oversee administrative and clerical tasks such as filing, faxing, photocopying, and maintaining front desk records and documentation.
Ensure compliance with emergency response procedures, safety protocols, and accessibility standards; assist guests with special needs as required.Maintain the cleanliness and organization of the front desk, lobby, and surrounding public areas; perform or delegate light housekeeping duties when necessary.
Education: Secondary school or equivalent
Experience & Skills: 2 years to less than 3 years of experience
Language: English.
Annual Salary: $53,200 - $56,500 for 30 to 40 hours per week
Starting Date: As soon as possible
Terms of Employment: Fulltime and permanent
Benefits: 4 % Vacation Pay
Please send your resume by email at recruitmentdaysinnstouff@gmail.com