We are currently looking for fulltime Hotel Night Auditors to join our team as soon as possible. Work must be completed at the physical location. There is no option to work remotely.
Position: Full-time/ permanent, 32-40hrs/week (2 vacancies)
Shift: Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, To be determined
Language: English
Education: Secondary (high) school graduation certificate
Experience: 1 to less than 7 months
Responsibilities
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure