We are looking for a well experienced Front Desk Agent for “Broadstreet Properties Ltd” located at 700 Petersen Road Campbell River, BC V9W 3H7 Canada; However, you will be required to work at various locations in the region.
No. of positions – 01
JOB DUTIES:
Welcome guests upon arrival, verify reservation details, and complete the check-in process efficiently.
Issue room keys, provide information about resort amenities, policies, and local attractions.
Respond to guest inquiries and resolve complaints or service issues promptly and professionally.
Process guest check-outs, review bills, handle payments, and balance cash or credit transactions accurately.
Maintain an accurate record of room availability, guest accounts, and daily shift reports.
Coordinate with housekeeping and maintenance departments to ensure rooms are ready for occupancy and service requests are completed.
Manage luggage assistance, arrange transportation or special requests, and ensure VIP guest satisfaction.
Handle messages, wake-up calls, and delivery of parcels or amenities to guest rooms.
Adhere to safety, security, and emergency procedures in accordance with resort policies.
Maintain the cleanliness and organization of the front desk and lobby area.
Assist guests with special needs or accessibility requirements courteously and respectfully.
Perform administrative tasks such as filing, updating records, and preparing shift handover notes.
Promote resort services, packages, and loyalty programs to enhance guest experience and maximize sales.
Ensure all front desk activities comply with Resort’s service standards and hospitality values.
Prerequisites:
Education: Bachelors Degree or equivalent experience.
Experience & Skills: 5 years or more in front office operations, guest relations, and hotel management within luxury resorts and international hospitality settings.
Language: English
Hourly Rate: $19.75 for 30 to 40 Hours per week
Starting Date: As soon as possible
Terms of Employment: Fulltime and permanent
Benefits: 4 % Vacation Pay,
Please send your resume at above location or Email at broadstreetpropertiesrecruitment@outlook.com