Hotel Night Supervisor

HOTEL NIGHT SUPERVISOR (NOC 62022 – TEER 2)

The Thompson Hotel and Conference Centre is owned and operated as a local business. Our focus is on delivering the highest level of guest service and ensuring our guests return. We have grown our business over the past couple of years through partnerships that began in the summer season with Rocky Mountaineer Rail tours and tour company banquets, while the winter season is dedicated to our sports teams, corporate events, and banquets. We provide our team with the highest level of training and support to ensure long-term success within our company. We need to hire a Hotel Night Supervisor.

FULL JOB DESCRIPTION

Duties include, but are not limited to:

·         Coordinate, assign and review the work of hotel.

·         Performing the night audit to reconcile daily transactions, ensuring accurate posting of room rates and taxes, managing cash, and preparing daily financial reports.

·         Establish work schedules and procedures and coordinate activities with other work units or departments.

·         Assigning tasks to night staff, training employees, conducting briefings, and managing staff attendance.

·         Resolve work-related problems and prepare and submit progress and other reports

·         Hire and train staff in job duties, safety procedures and company policies

·         Requisition supplies and materials.

·         Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work.

·         Handling guest requests, resolving complaints, and managing emergencies (e.g., medical issues, evacuations)

·         Check the quality of products and services, ensuring that they meet the required standards. They often address quality issues, take corrective action and implement preventive measures to avoid future issues.

·         ensure the workplace complies with health and safety regulations. They conduct regular inspections, identify potential hazards, implement risk-reduction measures, and maintain a safe working environment.

·          keep accurate records related to the night shift. These include attendance, timekeeping, inventory, production reports and other necessary documents.

·         communicate with the management team, providing updates on the night shift's progress and discussing any issues or concerns.

·         May perform the same duties as workers supervised.

EDUCATION, EXPERIENCE, AND REQUIREMENTS:

•         Typically, completion of secondary school is usually required, but we will consider the completion of administration courses related to the occupation that will be performed.

•         Must be able to communicate effectively in English.

•         Must be able to work independently in an unsupervised setting.

•         At least one year of operational hotel experience is required. However, On-the-job training will be given to the right candidate.

JOB DETAILS:

•         Employer: The Thompson Hotel and Conference Centre

•         Location: Kamloops, BC

•         Work Location: In person

•         Terms of Employment: Full-Time, Long-Term.

•         Hours of work: 40 hours per week.

•         Schedule: 8-hour shift. Thursday to Monday from 11:00 pm to 7:00 am

Flexibility to adjust hours to accommodate events booked and work overtime, if required.

•         Wages: $25.00 per hour. The position includes a salary increase based on job performance.

•         Overtime: One and one-half times the regular wage rate as per provincial regulations

BENEFITS

•         Transitional health care benefits provided (if applicable).

WORK CONDITIONS, SKILLS AND PHYSICAL CAPABILITIES

·         Leadership & Teamwork

·         Problem-Solving

·         Technical Proficiency

·         Organization

·         Customer Service

·         Standing/Walking for long periods

·         Strength

·         Agility

·         Safety Handling

•         Fast-paced and demanding

•         Work under pressure

•         Tight deadlines

•         Attention to detail.

•         Problem-solving and Conflict Management

PERSONAL SUITABILITY

•         Leadership and Initiative

•         Calmness and Stress Management

•         Reliability and Trustworthiness

•         Excellent Communication & Interpersonal Skills

•         Versatility and Organization

•         Alertness

•         Team player

•         Capable of working independently.

•         Strong organizational and interpersonal skills.

•         Knowledgeable in food safety and sanitation.

•         Guest service-oriented.

GREEN JOB:

This employer stated that the position is a green job because its duties and responsibilities can lead to positive environmental outcomes.

ANTICIPATED START DATE OF EMPLOYMENT: As soon as possible.

EMPLOYMENT GROUPS:

The Thompson Hotel and Conference Centre welcomes and encourages all qualified applicants, particularly those from underrepresented groups. Also promotes equal employment opportunities for all job applicants, including those who self-identify as members of the following groups: Youth, Indigenous people, newcomers to Canada, and other visible minorities.

If you are interested in this position, please email us at thompsonhotellmias@gmail.com with your resume and cover letter. Only qualified candidates will be contacted.