Job Overview
Business Name: 592791 B.C. Ltd.
Operating Name: Porter’s Wood Furniture Co
Work Address: 1721 Hillside Avenue Victoria BC V8P 1A2
Position: Sales and Operations Manager (NOC 60020 – Retail and Wholesale Trade Managers)
Terms of Employment: Permanent, Full Time (32 hours per week)
Number of Position/s: 1
Language of Work: English
Wage: $43.27 an hour
Benefits: Dental Insurance, Extended Medical Insurance
Porter’s Wood Furniture
Porter's Wood Furniture is an independent, family-owned business, proudly selling quality, solid wood furniture to Greater Victoria and Southern Vancouver Island.
We are looking for a hands-on Store Manager with a passion for customer service, quality furniture, and creating a welcoming shopping experience. If you are ready to lead a team and help customers find timeless pieces for their homes, we would love to hear from you.
Key Responsibilities
Operational Management: Direct and evaluate the day-to-day operations of the furniture store to ensure smooth workflow, excellent customer service, and efficient use of store resources.
Staff Leadership: Train, supervise and support staff in product knowledge, fostering a productive work environment through effective mentorship and performance management.
Strategic Planning: Analyze market trends and consumer demand to forecast sales volumes and adjust inventory strategies accordingly.
Budgeting: Assist the owners in planning store budgets, asroutine expenditures, monitoring revenues, and reviewing sales performance to support the financial goals of the business.
Marketing & Promotions: Develop and implement effective marketing strategies to promote furniture collections, including photo editing and regular website updates with new product listings and high-quality photography, to drive customer acquisition and enhance brand presence.
Customer Relationship Management & Sales: Provide knowledgeable product guidance to customers, including information on, finishes, dimensions, functionality, and furniture care; resolve customer concerns and maintain high customer satisfaction.
Technical Proficiency: Adaptable and quick to learn day-to-day business software, including inventory management and point-of-sale (POS) systems, to maintain accurate records and support store operations.
Physical Logistics, Inventory & Delivery: Receive, inspect, and manage furniture inventory; work with suppliers to confirm product availability, pricing, delivery timelines, and purchase terms; perform specialized furniture assembly; coordinate and schedule deliveries to ensure efficient and timely arrival of products; and perform deliveries as required, including periodic lifting of up to 50 lbs using proper manual handling techniques and equipment.
Employment Requirements
Completion of secondary school is required
A minimum of 5 years of management experience in sales and retail operations is required
A minimum of 3 years of experience in the furniture retail industry or a closely related retail environment is required
Strong leadership, customer service, communication, and organizational skills are required.
Experience with inventory management, point-of-sale systems, product merchandising, and staff supervision is considered an asset.
Skills
Strong leadership and team management skills
Excellent customer service and sales skills
Ability to analyze sales trends and support business growth
Strong problem-solving and decision-making skills
Ability to train, supervise, and motivate staff
Strong organizational and time management skills
Knowledge of furniture products, materials, finishes, and proper handling is considered an asset
Ability to coordinate deliveries, manage customer orders, and ensure a positive customer experience
How to Apply
Interested applicants are invited to submit their resume and cover letter by email. Please include details of your relevant experience in retail management, customer service, sales, and store operations.
Email: pwfurniturejobs@gmail.com
We thank all applicants for their interest. Only those selected for an interview will be contacted.
We are an equal opportunity employer and welcome applications from everyone. We especially encourage people from groups that are often underrepresented — such as youth, Indigenous peoples, newcomers, and people with disabilities — to apply. We value different backgrounds and believe diversity makes our team stronger.