Job Summary
Join our dynamic Network Operations team as a Meraki Network Operations Specialist, where you'll be at the forefront of managing and optimizing our extensive network infrastructure. This role offers an exciting opportunity to work with cutting-edge technologies, ensuring seamless connectivity, robust security, and high availability across our enterprise. Your expertise will drive operational excellence, troubleshoot complex network issues, and support innovative solutions that empower our organization to achieve its goals with confidence and agility.
Knowledge, Skills and Abilities
• Awareness of Cisco Meraki Appliance, Switch and Wireless hardware (MX, MS, MR)
• Understanding of cloud-managed networking concepts
• Understanding of Meraki Profiles and Templates
• Familiarity with Meraki Dashboard terminology and structure
• Awareness of network lifecycle concepts
• Ability to communicate clearly with peers, senior engineers, and non-technical stakeholders
• An understanding of project management concepts
• Basic knowledge of POS, back-office, and store connectivity dependencies
Duties & Responsibilities
• Perform Network Incident/ SR resolution of L1/L2/L2.5
• Understanding Cisco/Meraki hardware and configurations
• Track and report on inventory KPI’s
• Monitor inventory of life-cycle devices.
• Create and maintain documentation related to network changes.
• Act as the escalation point for addressing anomalies
• Verify configuration of new devices
• Ensure life-cycled devices are removed from the Meraki dashboard
• Provide Detailed Progress Reports on life-cycle status